Why Trailer Swift exists
Trailer Swift was built by people with hands-on trucking and dispatch experience: running hotshot and dry van operations, working oversize freight, and spending years working loads on the brokerage side. That's a view of freight from both ends: the shipper waiting on a delivery, and the driver sitting at a dock that isn't ready.
From that seat, the same problems show up again and again. Appointments get set that no truck could realistically make. Quotes look clean until the invoice arrives with charges nobody mentioned. Questions get vague answers because nobody on the other end has actually dispatched a load. None of that is inevitable. It comes from planning freight without understanding the truck side.
What that looks like in practice
Realistic appointments
We plan pickup and delivery times around drive time, hours-of-service limits, facility hours and the real behavior of busy docks. If a delivery date doesn't work, we say so before you book instead of finding out after the receiver refuses the load.
No hidden fees
Every quote is itemized in writing: what is included, what could be added and what triggers it, and how long the price holds. Anything outside the quote gets your approval before it reaches an invoice. The How We Work page shows the format.
Straight answers
If a load belongs on a different trailer, we'll tell you. If a lane falls outside where we focus, we'll say so rather than quote something we can't plan well. If something goes wrong in transit, you'll hear what happened and when the next update is coming.